FAQ


paper


Type A: Halftone Cardstock

Halftone Cardstock is the most common choice for invitations. We provide high-quality standard 110lb matte cardstock, which has smooth surface perfect for fluent writing.  Halftone printing is used on this quality cardstock giving it an immaculate finish.


The front of paper

The back of paper



Type B: Premium Thick White Cardstock

Japanese made high-quality thick cardstock has a classic white and textural quality with a smooth matte surface, fluent for writing on. The cardstock features a subtle texture that's reminiscent of fine artists' paper. This quality of Japanese paper is made either with the bark of the sativa or with bamboo shoots, making it extremely resistant. This paper lends itself to the finest impressions and gives them a particular beauty.


The front of paper

The back of paper



Type C: Pearl Lustre Cardstock

Made in Italy this super-thick paper, features a smooth and silky surface that is easily impressionable and provides a unique and luxurious feel. The custom-made pearl lustre quality gives a lasting impact on the design, without reflecting the light.


The front of paper

The back of paper



1. What does the price include?

If you order wedding invitations, you will get free response cards, free printed outer envelopes and response envelopes. If you order more than 40 wedding invitations, the shipping is free of charge.



2. Can I switch the free response cards to another card?

We will happily switch the cards to another card of a similar design and size or if you do not require any additions we will simply cut them from the order, so as not to waste any unwanted card.



3. Can I cancel the order after it reaches you?

Yes, if you dislike our e-proofs or the quality of our service BEFORE we print your order, then you will be able to cancel your order and receive a full refund.



4. What methods of payment do you accept

We accept Paypal, Visa Card, MasterCard, DiscoverCard, American Express, E Check (Note: If you use E-Check, the process will take up to 4 working days due to the clearance process.) and Western Union (Note: If you wish to use Western Union, you can contact us for further information).



5. Can I order extra envelopes in case I need them later?

If you buy invitations, we will provide you some extra free outer envelopes just in case you have any accidents. You can check the form below to see how many outer envelopes you will receive. If you need more than the amount, simply ask for additional outer envelopes when you place the order.



6. What should I do if I want to make any changes?

You can email us or call us to make changes. We will make changes free of charge if it's before your order has been printed. If you want to make another change after you have confirmed the e-proofs in email, please contact us immediately and we will check the status of your order and let you know if a change can be made.
Please note additional fees may be required to stop your order for requested changes.. We will do our best to make any changes before your order is printed. However, due to our fast turn-around time, we cannot guarantee that we will be able to intercept or change any order once it has reached our factory. Thus, it is important that you make sure your order is correct before you confirm your e-proofs.



7. Can I customize the color or size of an invitation shown on screen?

Unfortunately the size cannot be changed, however you are welcome to change the color or font when placing your order.
If you do require a color change then you will be asked to write your color request, background and lettering details in the special instructions and comment section. You can give us the name of the color or choose the color from our color chart. After you place the order, our designer will create your proofs according to your requests and email you proofs within 36 hours. If you want to make any changes, please email or call us back.



8. Can you print other foreign languages besides English?

Yes, it is a free service, however we do require you 'the customer' to provide us with the wording and verses before or after you place the order and will take responsibility for any mistakes, therefore we do ask you to check your verses thoroughly before submitting to us.



9. Can I add some additional information on the response cards?

Yes, it's not a problem, we will happily change the wording on the response cards. You can either add some additional information onto the response card or change the entire wording. The changes are free of charge. You just need to write clear instructions in the comment section of the order page when you place the order.



10. Do you do other cards besides wedding invitations?

If you want to order other cards, such as gift cards, menu cards, wedding programs, bridal shower invitations, enclosure cards, place cards, etc, we can easily custom make them to suit your needs and requirements.



11. How do I choose an amount which is not available in the main quantity box?

If you wish to order 130 invitations instead of 110, please select 110 in the main quantity box of invitations, then select 20 in the "extra invitations section" to make the total amount of your order 130.



1. What shipping methods do you use?

We ship all items by UPS, FedEx or DHL International Express to customers all over the world. Note: UPS, FedEx and DHL do not deliver on weekends or national holidays.



2. How much does shipping cost?

Shipping is free of charge to the USA, UK, Ireland and New Zealand when you place an order of over 40 wedding invitations.
Note that parts of Canada and Australia do not qualify for free shipping. If you are from another country outside of these zones, then simply contact our customer service team before placing the order and we will be able to quote you a price.



3. Can you ship to a P.O. BOX address?

Unfortunately we cannot ship to any P.O. Box addresses. We require all customers to provide us with an actual address to that we can ensure your products will reach you safely.



4. Do I need to sign my order?

FedEx and UPS Express Air couriers both require a signature, therefore please ensure someone is available to sign for the package.



5. How can I track my order after it has been shipped out?

After we ship the order out, we will email you a tracking number, which you to follow up directly on the chosen couriers website.



6. Can you ship orders overseas, how long will it take for me to receive it?

We can ship orders all over the world. Once you have placed an order, we will email you proofs within 36 hours. After you have confirmed to print, you will receive your order within 6-7 working days.

In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you'll receive your order:

(Processing Time) + (Shipping Time) = Estimated Delivery Time

Processing Time: the period of time from when you submit your order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product. It usually takes about 1 - 3 working days.

Shipping Time: the period of time from when the item be shipped by Fedex to when it arrives at your door. It usually takes about 2 – 3 working days.

Estimated Delivery Time: The total period of time from when you approve the proofs to when you receive your wedding invitations. It usually takes about 5 - 6 working days.



7. I need my cards as soon as possible. Do you take rush orders?

We will try our best to accommodate your schedule. After reviewing details of your order, we will let you know whether it can be completed within your requested time frame.



8. Do you send samples?

Yes, simply click the 'sample request' to pre order samples.



9. What is your return policy?

Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below:
Returns may be considered under the following conditions only:

  • All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
  • You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
  • Merchandise must be in 'good as new' condition, you can open them, but please be careful not to damage or mark the products.
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you request damages from the shipping company.
  • On approved items, buyer shall be responsible for shipping costs both ways unless we are responsible for the return due to sending the wrong item(s).

Welcome to invitationstyles.com

We are a professional online retailer and small wholesale supplier registered through by 'My Styles International Limited' based in Hong Kong, whilst our head office lies right here in the heart of Washington US, which was formed over 8 years ago in 2005. 'Invitation Styles' specializes in wedding invitations and other wedding products. We have a long history and invaluable experience in production technology and product distribution, excellent printing technology and advanced facilities for foiled styles or hollowed-out craftwork, which are imported from Europe ensuring perfect quality every-time. We work with highly skilled and fashion forward designers whom are always researching the latest trends and cater for consumer needs. We have a team of production specialists who work directly between our designers and production factory, which we have successfully established in mainland China. The factory is closely monitored by our experienced team of Q/A's and is so successful due to its location and access to raw materials and resources at such cheaper rates, whilst maintaining a professional quality and standard. Overtime the company has gradually formed a unique operation model involving research and development , production, sales and logistics to help ensure products reach International customers in perfect condition and according to schedule.

Our superiority:

Our promise to all customers is to produce only the highest quality products, which include design, production and customer sales. All our styles come at extremely low prices, whilst maintaining excellent quality. Some of the main reasons why we are at the top of our market is due to special promotions and attention to detail, all orders include the following:
- We cater for wedding invitations, save the date cards, bridal shower invitations, thank you cards, and wedding programs
- All response cards will be included when purchasing a set of invitations
- Printed envelopes will be provided free of charge
- We offer printed invitation samples at a small charge.
- You can customize your cards free of charge, including font, color and the script
- Preview your invitation online before even placing an order to ensure you are happy with the final design
- Free shipping is included on all orders over $40.
If you should have any questions concerning our company or products, please don’t hesitate to contact us using the following methods:




Store Name: invitationstyles.com

If you have any questions, please feel free to contact us. Your questions will be answered within 12 hours.

There are 3 methods available. Check the information bellow:

1. Live Support


Our 'Live Support' department is reachable for immediate answer when it is online.

Click on 'Live Support' sign to talk with our customer service representative whenever you like.

If 'Live Support' is offline, maybe we are off work due to different time zones.

But you can leave a message, we will respond to you in no more than 12 hours!

2. Phone Call:


You can call us to get help.

Phone Number: (202) 621-0398

Service Time(Monday - Saturday^_^):

GMT 1:00 AM - 9:30 AM

EST 9:00 PM - 5:30 AM

CST 8:00 PM - 4:30 AM

MST 7:00 PM - 3:30 AM

3. Email:


invitationstyles@gmail.com

You can send an email to the above email address, or just fill in the following form. You will get response in no more than 12 hours. If your message is regarding a purchased order, please specify your name and order number (this can be found in your order confirmation email or at your account admin page)( 'My account' ==> 'Order history')

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1. What's the best time to order my wedding invitations?

Invitations should be ordered at least four months before the wedding. Engraved and letterpress invitations should be ordered four to five months in advance.



2. When should we mail out wedding invitations?

Invitations should be mailed on average 8-10 weeks before the wedding.



3. Whose names should be included on the invitations?

Traditionally, only the bride's parents' names are listed at the top of the invitation, especially if they're hosting and paying for the entire event. However in recent years both parents have been included .



4. Are response cards necessary?

Reply sets are a necessary evil for any first-time wedding of over 50 people or more. There are ways to lessen the "fill-in-the-blank" look of the r.s.v.p. card while still providing a practical means of response. You can also tell your guests to reply by email or phone.

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